Hotels and Restaurants in the United States and Canada Can Now Highlight Their Identity Attributes on Tripadvisor
It’s as simple as List, Claim and Self-Identify
Guidance is the core mission of Tripadvisor. In an effort to deliver more relevant and meaningful guidance to both the hospitality businesses and travelers we serve, Tripadvisor, the world’s largest travel guidance company, has launched new business listing functionality to make its platform more inclusive of the diverse communities using its influential website and app.
Businesses in the United States and Canada who have claimed their free listings now have the ability to voluntarily select from several attributes that help better represent their ownership and brand, inclusive of being:
Tripadvisor’s offer of the self-identification tool was rooted in insights shared by accommodation providers and restaurants that overwhelmingly indicate that businesses on our platform will use the new functionality. Specifically:
- Nearly 4 in 10 (39%) of all business owners surveyed stated that the ability to showcase identity attributes on their Tripadvisor business listing page is important.
- 39% total respondents in the U.S. and Canada also said they would take advantage of the functionality to showcase identity attributes on their business listing page if Tripadvisor enabled it.
- Of the respondents that indicated that an identity attribute was important to their business, likelihood to use this new functionality is very high, notably including:
- 80% of LGBTQ+ owned businesses
- 77% of Black-owned businesses
- 63% of Hispanic/Latinx-owned and Indigenous-owned businesses
Following an initial testing period on the platform, hundreds of businesses have already added an identity attribute to their Tripadvisor profile, prompting thousands of travelers and diners to discover them.
“Representation is extremely important to the millions of businesses listed on our platform — and to the hundreds of millions of travelers and diners they serve,” said Kanika Soni, Chief Commercial Officer, Tripadvisor. “Enabling hotels and restaurants to celebrate their diversity is yet another way we deliver helpful guidance to those eager to support these businesses when visiting Tripadvisor.”
It’s as simple as: List, Claim and Self-Identify.
Tripadvisor is working with leading trade associations and business advocacy groups to ensure every accommodation provider and restaurant feels welcomed on the company’s platform. Getting listed on Tripadvisor is free for every business and enables travelers and diners to start contributing reviews and photos and other forms of guidance about a business.
A business owner or operator can also easily claim their listing on Tripadvisor, giving them access to free reputation management and brand-building functionalities like:
- Customization of business listing details, uploading owner and operator approved photography
- Ability to join the conversation by enabling operators to respond to reviews and access free tools to generate more feedback for their business
- Access to key insights to help owners or operators analyze — and build on — their business performance
Finally, any claimed business located in the United States or Canada that wants to self-identify can easily access and select any relevant attributes in their Management Center, and their business listing will reflect that information for millions of travelers or diners to see. As we know celebrating diverse voices is more important than ever to our community, adding an identity attribute can help businesses be discovered and patroned.
Frequently Asked Questions
What are the owner identity attributes?
Hotel and Restaurant owners in the United States and Canada can now highlight identity attributes that will be showcased on their Tripadvisor listing page. Currently, within the Management Center experience, hospitality business owners in these regions can select any of the following attributes:
Providing owner identity attributes is entirely voluntary and is only available to US- and Canada-based businesses. Tripadvisor does not verify the accuracy of this information.
Why did you pick these attributes?
The identity attributes Tripadvisor showcases were selected based on research conducted with hotel and restaurant owners in the US and Canada. The eight attributes Tripadvisor now offers were the most frequently identified as being relevant to those owners and operators.
How do I know if one of these attributes applies to my business?
If 51% or more of your business is unconditionally directly-owned and controlled by a person or people who identifies as a member of one or more of the identity attributes outlined above, you should select that or those attributes. This criteria applies to individual owners, individual franchise owners, as well as to ownership groups of franchised chain hotels and restaurants.
However, at this stage, the identity attributes are for owners of accommodation or hospitality properties only, and do not apply to managers, managing partners, management leadership of properties or employees.
How can I add an attribute to my business?
Any registered owner in the United States and Canada can add an owner identity attribute to their Tripadvisor listing page via their Management Center. Within the Management Center, under the “Manage Listings” tab, you will see a new option called “Business Identity Attributes.” Upon selecting that, you will have the option to click one or more of the attributes Tripadvisor is offering. Upon selecting, the attributes will appear on your Tripadvisor page within 1-2 business days.
What if I no longer wish to display an attribute on my profile?
Providing owner identity attributes is entirely voluntary and can be edited any time within the Management Center.
When are you going to roll these features out more broadly?
Currently, hotel and restaurant owners in the United States and Canada can highlight identity attributes that will be showcased on their Tripadvisor listing page. We hope to further expand these features with additional functionality like searchability, and make them available to businesses in additional locations in the future.